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FAQ's



How do I know my order has been received?
How long till I receive my jewelry?
Where are you located?
Can I contact you by phone?
Can I pay you directly by credit card?
Why does PayPal not accept my credit card?
Can I pay another way?
Do you ship worldwide?
What customs duties will I have to pay?
Is my shipment insured?
How long does my estimate remain viable?
Do I have to pay up front?
How do I make a custom order?
Can I order a gold alloy?
Can I supply my own materials?
What do you make your jewelry from?
Will my jewelry be shipped in a coffin?
Are your rings solid metal?
Can your rings be resized?
What is Shadow finish?
Does Shadow finish wear off?
What is Industrial finish?
What is the Deadringer Lifetime Guarantee?



How do I know my order has been received?
You will receive an email from Deadringer Jewelry confirming your order has been received.

How long till I receive my jewelry?
As each piece is made individually to your specifications we require a minimum of 4 weeks. We may be able to work to a shorter time frame depending on current work load, so please contact for confirmation if you require delivery by a specific deadline.

Where are you located?
We are located on the east coast of northern New Zealand. Therefore most orders are International to us, so you can be confident we are experienced with worldwide shipping procedure.

Can I contact you by phone?
It is probably easier for us to call you as the time differences worldwide can make for some interesting calling hours. Just email us with your contact phone number, country, and preferred call time, and we’ll be in touch.

Can I pay you directly by credit card?
Unfortunately not. All credit card transactions must be made through PayPal. However you should not need to open an account with PayPal to process a transaction.

Why does PayPal not accept my credit card?
PayPal have a very secure system of processing your details, so every precaution is made to ensure your transaction is legitimate. Should PayPal not accept your credit card we advise contacting them through their website www.paypal.com as we do not have any influence on their product or due process.

Can I pay another way?
Certainly. Some of our customers prefer to use Western Union’s money-order system, or alternatively you can contact us for our banking details you if you would prefer to wire funds to us directly.

Do you ship worldwide?
Yes. Packaging and shipping worldwide is included in the purchase prices of all our jewelry. Please note we do not cover any duties/taxes/vat applied by the Customs and Excise Office of the country of destination.

What customs duties will I have to pay?
Customs duties/taxes are determined by the country of destination and we cannot provide up to date information for all situations. We recommend contacting your Customs and Excise Office for all information pertaining to duties, taxes, vat etc.

Is my shipment insured?
Yes. Deadringer Jewelry Limited provides full insurance cover on all shipments until your consignment has been signed off. Please note that should you request the courier leave your consignment unattended, we cannot accept responsibly in the event of damage or loss.

How long does my estimate remain viable?
We will honor your estimate for a period of 30 days from the date issued, whereupon we will need to confirm or adjust where appropriate. This is due to commodity price fluctuations on world markets and variable transportation costs.

Do I have to pay up front?
All products in our Core Range require full payment in advance. We may consider a payment plan on higher value pieces so just contact us for the options available.

How do I make a custom order?
By definition, custom orders are wide-ranging. Please fill in our Customized Estimate Form and we will work thorough the options with you.

Can I order a gold alloy?
Yes, we regularly work 10k, 14k & 18k in both yellow and white gold, and can work in platinum if you prefer. Please provide us with your finger size so we can accurately assess the metal content/weight of your ring.

Can I supply my own materials?
Unfortunately no. We aspire to produce the very highest quality jewelry possible, so use only newly refined metals in all our work.

What do you make your jewelry from?
We work only in genuine natural gemstones and precious metals. We may work alternative materials in future and this will be clearly stated when any new product is introduced.

Will my jewelry be shipped in a coffin?
Your jewelry will be shipped in a small wooden crate unless a coffin is specified for a specific style. Generally coffins are reserved for jewelry valued at US$800 and over, but it’s no problem to supply a coffin with artwork for an additional charge. Please contact us with the specifics of your design for estimation. Click Here for images

Are your rings solid metal?
Generally yes, although some would be just too heavy to be practical if completely solid. All styles have images showing the interior of the ring for clarification, and we can always ‘solidify’ a style if you prefer that extra weight.

Can your rings be resized?
Yes, but our rings are very heavy so resizing can be rather difficult, especially where engraving and mounted gems are involved. Accuracy is paramount, so we recommend you have your finger sized by a professional jeweller making allowance for the band width specified for each style.

What is Shadow finish?
Shadow finish is a combination of a textured surface and oxidisation to give a uniform matt black finish.

Does Shadow finish wear off?
Shadow finish will wear over time, and this is intended. The textured surface will largely retain its integrity creating a bone-like appearance as the natural burnishing of the surface occurs. This will result in a very similar appearance to our Industrial finish, which is essentially the same burnishing process applied in the workshop, rather than by natural wear.

What is Industrial finish?
The Industrial finish starts out as a Shadow finish which is subjected to a burnishing process in the workshop. This is essentially the same process that will occur naturally as your ring is worn.

What is the Deadringer Lifetime Guarantee?
All Deadringer Jewelry has our Lifetime Guarantee covering any fault of workmanship or metal quality. Please note this does not include wear and tear under normal conditions.

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